Support
Support & Information
Our support team is here to assist you with orders, shipping, returns, and product information. Contact us and we will reply within 24–48 business hours.
Monday–Friday, 9:00 AM – 6:00 PM (CET)
Shipping Policy
We ship orders directly from our workshop with care and tracking. Below you'll find average delivery times, costs, and useful information.
Production Time
Up to 7 business days.
Delivery Times
Italy: 2–5 business days
Europe: 5–7 business days
Non-EU countries: 7–10 business days
Shipping Costs
Shipping is free.
Tracking
You will receive an email with a tracking link as soon as your order is shipped.
Returns & Refunds Policy
We want you to be satisfied with your purchase. If something isn't right, you can request a return following the guidelines below. For full details, please refer to the Returns, Exchanges & Made-to-Measure Policy.
Return Period
You may request a return within 14 days of delivery.
Conditions
Valid only for standard, non-customized sizes. Items must be unused, with original tags and packaging.
Return Costs
Returns are free, both in Italy and internationally.
Refunds
Once the returned item has been received and inspected, the refund will be processed within 5–10 business days using the original payment method.
How to Start a Return
Email growstyled@gmail.com including your order number and the reason for the return.
Made-to-Measure Products
Custom or made-to-measure items are not eligible for returns or exchanges, except in the case of defects reported within 48 hours of delivery.
Exclusions
Personalized products (custom sizing, embroidery, patches, prints, or other specific modifications) are not eligible for return.
FAQ
Quick answers to the most common questions about orders, payments, shipping, returns, and exchanges.
Where can I check the status of my order?
After purchase, you will receive an order confirmation email. Once the order is shipped, you will also receive a tracking link.
Can I modify or cancel my order?
Contact us as soon as possible. If production has not yet started, we will evaluate your request.
Which payment methods do you accept?
We accept the payment methods available at checkout, as shown on the payment page.
What are the delivery times?
Italy: 2–5 business days. Europe: 5–7 business days. Non-EU countries: 7–10 business days.
What should I do in case of delivery delays or issues?
Contact us with your order number and we will check the status of your shipment.
Can I return a product?
Yes, within 14 days of delivery, provided the conditions are met.
Can personalized products be returned?
No. Personalized products are not eligible for return.
Is it possible to request an exchange?
Yes. Email growstyled@gmail.com and we will guide you through the process.
How will my order be packaged?
Each order is shipped in carefully designed packaging consistent with the Growstyled identity. The presentation is functional and essential, with select details included as part of the overall brand experience.